Customer Challenges Uber Support to Prove Humanity with a 'Potato' Test
A frustrated user on X (formerly Twitter) attempted to verify if they were interacting with a human or an automated system by asking the official Uber Support account to say the word "potato." The support account responded with a standard, formal message denying a refund request, completely ignoring the user's specific prompt. The interaction highlights growing public skepticism regarding the use of AI and scripted responses in customer service, as users increasingly feel that automated systems fail to address individual concerns or engage in genuine human communication.
My UberEATS expérience : Order some food. Food never arrives. Ask for refund, UberEATS decline. Got refund by PayPal. Several month later, order food. Get delivered. Then get a surprise amount of more than 50/60€ for a single order. Check the receipt, they charged me the order th
Speaking to AI is terrible, but with the right prompt you might get some decent result or have a chance to be forwarded to a person that speak english and has more than 5 functional braincells. Its an upgrade compared to a copy-paste callcenter in india.
Fuck these ai agent customer support fucking bullshit. It took them 2 days of back and forth emails and i just got piased off, went to the office and demanded i speak to a manager. She came to see me, solved my problem in 5 minutes. Fuck these companies.
as a former CM myself, I can tell you that more than once I responded with something like that to bullshit like this. Dealing with you entitled bunch is more suffering than any of you care to find out. So if an opportunity like that presents itself, I took it. I may have followed
HMM if only there was a solution like stop fking using them
Potato
Don't use uber if you can avoid it. Use a local taxi service. It will be slightly less convenient and probably just as shit, but at least you won't give your money to some huge corporation that underpays and mistreats their employees.
We have this food ordering platform in my country that became popular in covid and become the top2 in the country. I always hated it because they literally list restaurants that won’t deliver to my address so it looks like they have more contacts. And my orders keeps getting canc
Sooo... AI or still an Indian?!
Even if it wasn't an AI, service people in callcenters are reduced to already existing words blocks. We called them cherry-picks. They are all designed in a way that you take four or five of them (categories 1-5) and just add them up. Like 1a + 2f + 3m + 4c and you get a reply. A