Service industry trauma is universal

I've worked both. In retail you can meet people who can't figure out how to use a phone. And they are in your face, both of which makes it worse.

It/tech support/network, for over a decade….so fuck you brenda, you ain’t seen shit….

I work with people who have crippling debts and try to get them back on track. Some people sure do some amazing mental gymnastics to place the blame elsewhere.

I worked for AT&T u-verse and this sweet old lady (Robin Gold, yeah I still remember her name) had her Dell Vostro laptop infected with viruses. She called us and blamed AT&T for it because she thought virus got into her machine through the internet provided by us.

The problem is that the dumbest people think they’re smarter than everyone else.

5 years of tech support here, 2 years of retail support - this changed my opinion about the whole human civilization...

Not to dismiss the comparison fully, but the small difference is that in call center, you get only voice and you are able to hang up (most of the time) if the things get hairy. In direct contact you are hostage to the situation until it gets resolved and if you get someone that i

Imagine how dumb the average person is. And then realize half of the people are dumber.

People working in the ER would like to have a word

Did tech support for a year. Woke up at 3am for an urgent call. Office workers cant print documents that need to be prepared for an urgent meeting in another 5 hours. I tried to ping the printer from my laptop but no connection. I asked them to double check if the printer is plug